Please note that this shop is intended for use by customers in the UK only.
If you live outside the UK (or the items are to be shipped to an address outside the UK) please use our International Shop.
- Delivery charges
- Dispatch policy
- Delivery information
- Orders containing aerosols
- Delivery difficulties
- Packaging & recycling information
- Free standard delivery1 on orders over £49 (1 to 3 working days, tracked)
- Economy delivery1 (2 to 5 working days, tracked) - £2.95
- Standard delivery1 (1 to 3 working days, tracked) - £3.95
- Premium delivery2 (delivered pre-1pm, next working day, tracked, guaranteed) - £8.99 (Orders must be placed before 2:30pm)
- Saturday delivery2 (tracked, guaranteed) - £15.99
(Orders must be placed before 2:30pm Friday)
- Sunday delivery2 (tracked, guaranteed) - £15.99
(Orders must be placed before 2:30pm Friday)
Note 1 - The time periods given for these services are estimates, and delivery in these times is expected but not guaranteed. Delivery to remote areas, and to 'UK Islands and Northern Ireland' will likely take one day longer than given above.
We are sorry but we cannot deliver to PO boxes.
Working days and weekend deliveries
'Working days' are Monday, Tuesday, Wednesday, Thursday and Friday, but excludes Bank/Public Holidays which fall on these days. 'Working days' excludes Saturdays and Sundays.
To be sure of delivery on a Saturday or Sunday (except when those days are Bank/Public Holidays) please select that option at checkout.
Orders are only dispatched on 'working days'.
We endeavour to dispatch your order as quickly as possible. Our parcels are collected in the afternoon before the close of business so it may not always be possible to dispatch your order on the day it received. To ensure that your order can be dispatched the same day please order before 2:30pm. If it is not possible to dispatch your order on the day it is placed, it will be dispatched on the next working day.
Your order will be dispatched using the most appropriate method, based on the delivery option you select at checkout. Please see 'delivery information' below'.
Orders are not dispatched until payment is received.
Working days exclude Saturdays, Sundays and Bank/Public Holidays.
We will not dispatch an order where there is ambiguity with either the address or the delivery instructions so please check your e-mail (including your junk mail folder) to ensure that we have not tried to contact you.
Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which may incur re-delivery charges.
At checkout you are able to select a delivery option. Please note...
- Orders may be sent with Royal Mail or DPD - and less frequently with FedEx or DHL - at our discretion depending on your order and your location.
- The exception to the above are orders for aerosols, which will always be dispatched with FedEx. If an order contains aerosols and other items, your order may be delivered in two separate parcels by different agents. Orders containing aerosols should be placed by noon to ensure same day dispatch.
Parcels dispatched with Royal Mail
We may dispatch orders with Royal Mail at our discretion. Parcels sent with Royal Mail will use a tracked/timed service.
The expected speed of delivery will be determined by the shipping option chosen at checkout - 'Economy' will use Royal Mail's '48 hour' service, and Standard will use their '24 hour' service, but exact delivery times may vary. 'Premium' delivery will use their Special Delivery service which provides guaranteed delivery before 1pm.
You should receive an email which gives a reference number so your order can be tracked online. Royal Mail will also provide options for assigning a 'safe place' or delivery option for if you will not be at home at the time of delivery.
We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient and at the checkout you are able to give a delivery address which is different to your billing address.
Unfortunately, we are unable to arrange delivery for a specific time of day (with the exception of the 'Premium' service being before 1pm), however Royal Mail should contact you by email and/or text message with an expected delivery window.
Parcels dispatched with DPD couriers
We may dispatch orders with DPD at our discretion. Orders placed choosing 'Standard' delivery, and dispatched using DPD, will use their tracked service which usually takes 1-2 working days with the exception of ‘remote areas’ (please see below.)
Orders placed choosing the 'Premium' delivery, and dispatched with DPD, will be sent using their tracked, guaranteed 'next working day delivery pre-1pm' option. These are usually delivered prior to midday.
Unfortunately, we are unable to arrange delivery for a specific time of day, however when your order is dispatched you will receive an email containing a tracking number for your parcel.
You will then receive an email/text message on the morning of your delivery with a 1-hour slot in which they hope to deliver your parcel.
Deliveries require a signature as standard. We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient and at the checkout you are able to give a delivery address which is different to your billing address.
Should there be no sensible alternative then you can request that an item be left in a safe place without a signature, or delivered to a pick-up point. You can also change the day of delivery if necessary. This should all be done by you, through the DPD app - downloadable through the App Store or Google Play - and can be done as soon as you receive the email from DPD notifying you or the dispatch, or imminent delivery of your parcel. You can also use the app to arrange what will happen to your parcel if a delivery attempt was unsuccessful.
Northern Ireland, ‘Remote Areas’, and 'UK Islands'
These areas are defined at present using the following postcodes:
- AB31-35, AB36-38, AB41-54, AB55-56, FK17-21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-78, PA80, PH15-50, TR21-25, ZE
Economy and Standard delivery options are available to these areas. Delivery to these areas usually takes one day longer than the equivalent service to a UK 'mainland' address.
Premium delivery (pre-1pm next working day), Saturday and Sunday deliveries are not available for these postcodes.
Aerosols cannot be dispatched to these postcodes.
Please note, however, that it is not possible to restrict all postcodes at checkout from selecting these premium services. Therefore, if delivery to these areas is not possible for the items ordered, for the service chosen, and/or for the price quoted, we reserve the right to pause dispatch of your order and contact you to discuss alternative delivery options.
Special Delivery Options: Pre-1pm next working-day, Saturday and Sunday
If you wish to receive your parcel before 1pm the next working day then please select that option when completing the 'check-out' process. Please note that orders must be received before 2:30pm on the working day prior to the working day on which you require delivery, however we will do our best to dispatch all orders on the day they are received.
To guarantee delivery for a Saturday or Sunday, orders must be received before 2:30pm Friday prior to that weekend, however we do our best to dispatch all orders on the day they are received, so it may be possible to dispatch orders later than that time - if in doubt please ring us (01509 265557) to find out if dispatch that day is possible.
These special delivery options are not available to ‘Northern Ireland, UK Islands and Remote areas’, listed above.
Please contact us if you require further clarification of when your order will be delivered.
Orders containing aerosols
Due to restrictions on the shipment of pressurised containers we cannot send F10® Aerosol Foggers and F10® Aerosol Disinfectants outside the mainland UK, and to any locations where air transport may be involved. The places to which they cannot be shipped therefore includes:
- Northern Ireland
- Channel Islands
- Isle of Man
- Isle of Wight
- Scottish Highlands and islands
This list is not exhaustive, and we reserve the right to cancel your order of these items if it transpires that delivery to you and/or for the rate you have been charged, is not possible. We will of course notify you if that is the case.
Pre-1pm, Saturday and Sunday delivery is not available on these items.
Orders containing aerosols should be placed by noon to ensure same day dispatch.
If you encounter problems receiving your order then please contact us. We try to dispatch all parcels the same or next working day and we would expect that delivery should not take more than the time scale given at checkout for the option you chose. If you have not received your order in the following time scales then please let us know:
- Economy delivery - contact us on the 6th working day;
- Standard delivery - contact us on the 4th working day;
- Premium delivery - contact us on the afternoon of the day on which pre-1pm delivery was expecte
- Saturday/Sunday delivery - contact us as soon as possible on the Monday following the weekend on which you expected delivery.
The sooner we know, the easier it is to resolve the problem.
Problems occasionally arise when the delivery agent has attempted delivery and you have not been at home to receive the parcel. Please check to see if a card has been put through your door (which they should do with all attempted deliveries). You should receive an e-mail and/or text message giving the tracking details for the parcels, and it is worth going online to trace the progress of your parcel. They may also notify you of the delivery attempt and if the parcel has been left somewhere or taken to a collection point.
If your order was dispatched with DPD, and you were not in to accept the parcel, then it will normally be held at the depot for a number of days and you should be able to arrange redelivery. This is best done through the DPD app - downloadable through the App Store or Google Play. If your order was dispatched with Royal Mail, and you were not in to accept the parcel, then it may be delivered to a local post office, or held at a depot, for your collection.
Please note, however, that if you were not at home to receive your parcel, and you take no action to get your parcel within a few days, then it may be returned to us.
We do not provide any refunds on deliveries which do not occur within the expected time frame, with the exception of 'Premium' services, and the Saturday/Sunday delivery option. A refund may be available to you if the delivery agent has not made a genuine attempt to deliver the parcel to you. In instances where an attempt was made, but you were not able to receive the parcel, then no refund will be available.
Packaging and recycling information
As many of our products are imported, and packaging regulations at the place of manufacture may be different to the UK, they do not always carry information on whether they can be recycled. Please therefore note the following:
- Almost all F10 products are packaged in HDPE 2 plastics, which are widely recycled and can be disposed of via most kerbside recycling schemes. This includes the bottles, caps, pumps, sprays, tubes and tubs.
- Opti'Plume, Avifood Shower and Avifood Spray are packaged in HDPE 2 plastics, which are widely recycled and can be disposed of via most kerbside recycling schemes.
- To ensure the food maintains its freshness, the Harrison's Bird Foods are packaged in bags which contain a foil lining. This mixture of materials means that currently it is not possible to recycle the bags.
- DPD's express bags are made from 80% reclaimed materials, and are recyclable via most kerbside recycling schemes.
- The tape we use to seal boxes is 100% recyclable.
- And of course all cardboard boxes and paper can be recycled. Harrison's Bird Foods boxes are made from 100% recycled materials, and we use only recycled paper in our offices.
We are committed to trying to play our part in minimising society's impact on the environment. We try keep to a minimum any additional packaging we use to deliver your order, however to try to ensure that it arrives in a good condition it may be necessary to use some extra packaging. We believe the environmental impact of sending a replacement for a damaged item to be greater than ensuring your original order arrives intact, and therefore aim to provide sufficient packaging for your order, but no more than that.
We also aim to keep to a minimum the volume of 'new' packaging materials we purchase/use, and to minimise our waste by reusing what we receive. You may therefore receive packaging materials which we are reusing, and whilst this may give our packaging a less polished appearance than some companies, we believe this to be better than buying brand new materials to use.